Seloria | Returns & Refunds

RETURN & REFUND POLICY

At SELORIA, we are committed to delivering a premium experience from the moment you place your order to the moment it reaches your door.

If for any reason you are not fully satisfied with your purchase, we’re here to help.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition

  • The product must be returned in its original packaging

  • The return must be requested and approved in advance by our team

Returns sent without prior authorization may not be accepted.

To initiate a return, please contact us at:
info@seloriaskin.com

RETURN SHIPPING

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs (if applicable) are non-refundable

  • We only cover return shipping in verified cases of damaged or incorrect items

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery and provide clear photo evidence of:

  • The product

  • The packaging

  • The issue reported

Once reviewed and verified, we will either:

  • Provide a replacement, or

  • Issue a refund at our discretion

Claims submitted without sufficient evidence or outside the 48-hour window may not be accepted.

REFUNDS

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

We reserve the right to partially refund or deny a refund if the returned item does not meet our conditions.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns for products that have been opened, used, or tampered with.

EXCHANGES

At this time, we do not offer direct exchanges. If you wish to replace an item, please initiate a return (if eligible) and place a new order.

LATE OR INVALID RETURNS

Returns requested after the 14-day window or not meeting our policy requirements may be declined.

We reserve the right to refuse returns that do not meet our policy requirements.

OUR APPROACH

We believe skincare should feel simple — including the experience around it.

Our goal is to make trying Seloria risk-free and straightforward, while maintaining the quality and care behind every order.

CONTACT

For any questions regarding your order, feel free to reach out:

info@seloriaskin.com

We’re here to help. We respond within 24 hours (Monday–Friday)