Straight answers for careful customers.

Skin that reacts to things it used to be fine with. If your routine kept growing and the reactions didn't stop, that's the situation this was made for.

 It's for skin that became sensitive. If your skin has always been reactive, since childhood, this may still help — but we built it for the skin that changed after acids, retinoids and layered actives.

All three. Reactive skin shows up on every skin type. If yours is very oily you may find one pump is enough for the whole day rather than twice.

 It's a light cream, not a heavy balm. The tallow is refined and used at a low percentage, and the formula is built to absorb rather than sit on top of your skin. Everyone's skin is different, so patch test on your jaw for two days before your first full use.

It isn't an acne treatment. It was made for skin that turned reactive after too many strong products. If active acne is your main concern, speak to a professional before changing your routine.

A diagnosed skin condition needs medical advice, not a cream bought online. Talk to your doctor or dermatologist first — and if they're happy, patch test before using it on your whole face.

There's nothing in it that's restricted in pregnancy, but we're not in a position to advise on your pregnancy. Show your doctor the ingredient list — it's printed in full on the product page — and follow what they tell you.

Yes. Reactive skin isn't a gendered thing, and neither is this.

No. It's about what your skin has been through, not how old you are.

The full list is printed on the product page, in order. The short version: three ceramides, cholesterol and phytosphingosine to rebuild the barrier; squalane, jojoba and refined grass-fed tallow to soften; glycerin, trehalose and beta-glucan to hold water; niacinamide, zinc PCA and ectoine to calm things down.

 No fragrance, no essential oils, no silicones, no dyes. Not because those are villains — because each one is another thing your reactive skin has to deal with.

 No fragrance, no essential oils, no silicones, no dyes. Not because those are villains — because each one is another thing your reactive skin has to deal with.

 No. The tallow is refined until there's no odour left, and nothing is added to cover anything up. If your bottle smells of something, don't use it — write to us.

The fats in tallow are close to the ones human skin makes. That's the whole reason it's in there. It is not the point of the product, it's one of eight things doing the rebuilding — which is why we don't call ourselves a tallow brand.

No. Tallow is an animal fat, so this is not a vegan product. We'd rather say that plainly than let you find out from the ingredient list.

Nothing in it exfoliates and nothing in it corrects. There's no acid, no retinol, no vitamin C. It's built to be the thing you use when everything else has been too much.

Cleanse. One pump on slightly damp skin, morning and evening. SPF over the top in the morning. That's the whole routine.

Straight out of washing, before your face has fully dried. It spreads further and absorbs better.

AnswerNo. This replaces it

Yes, every morning. Skin Reset has no SPF in it and doesn't replace one

 Yes, once your skin has settled. Give it two weeks with nothing strong on it first, then bring your retinol back slowly — the Skin Reset Guide has the week-by-week schedule.

Same answer. Two weeks of nothing strong, then reintroduce one thing at a time with three or four days between each. If your skin reacts, pause again.

Two weeks with no acids, no retinol and no exfoliants, while you use Skin Reset morning and evening. Then, from week three, you bring your actives back one at a time. It's the part that actually changes things — the cream on its own is only half of it.

If your skin reacts to almost everything, yes. A small amount on your jaw, twice a day for two days.

You can.

Yes, on the skin around the eye. Not in the eye.

Most people feel the difference in comfort from the first application — no sting, no tightness. Redness and reactions usually settle over the first one to two weeks.

Day one: it should feel comfortable and sit fine under SPF and makeup. Week one: redness starts to settle. Week two: fewer flare-ups, and things that used to sting stop stinging. Week four and beyond: your skin reacts less, and stops surprising you.

There's nothing in it that causes purging — no acids, no retinoids. If you break out in the first days, that's worth telling us about rather than pushing through.

 Yes, any time, from the link in your account or in any of our emails.

Yes, any time, in two clicks. No email required, no phone call, no retention offer.

On the day each order ships. We email you before it does, so nothing arrives as a surprise.

Yes — bring it forward or push it back from your account.

Yes, on your first order, exactly the same as a one-time purchase.

For every questions regarding the shipping, please check our Shipping & Delivery

Email us within 30 days of it arriving and we'll refund your first order in full.

No. Returning a half-used cream helps nobody.

Your first order, within 30 days of delivery, one refund per customer.

We process it the day you email us. Your bank usually takes five to ten business days after that.

 Tanja G. started it after two years of doing everything skincare said to do and ending up with skin that had become unreliable. The full story is on the About page.

A digital guide we send by email with every order. It's the full protocol: what to pause for the first two weeks, and a week-by-week schedule for bringing your actives back one at a time. If you'd rather read it before you buy, you can get it from the home page.

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