Seloria | FAQ
About the Formula
What makes Seloria different from other moisturizers?
Seloria is built around a biomimetic lipid system, meaning it uses ingredients that closely mimic the skin’s natural structure.
Instead of just hydrating the surface, it helps support the skin barrier at a functional level.
Why is beef tallow used in the formula?
We use refined, cosmetic-grade grass-fed tallow because it is naturally rich in fatty acids that are highly compatible with the skin.
When properly formulated, it helps restore softness and resilience — without heaviness or greasiness.
Will it feel heavy or greasy on the skin?
No. The formula is designed to be lightweight, fast-absorbing, and breathable.
It delivers the benefits of lipid-rich skincare without the heaviness typically associated with it.
Will it clog pores?
The formula is carefully balanced to support the skin without creating buildup.
It is suitable for combination and oil-prone skin, when used as directed.
Is this suitable for sensitive skin?
Yes. The formula is fragrance-free, essential oil–free, and designed for reactive and sensitized skin.
Usage & Routine
When should I use this cream?
Use morning and evening as the final step in your skincare routine to help seal in hydration and support the skin barrier.
Can I use it with active ingredients like retinol or acids?
Yes. Seloria is specifically designed to help support recovery from actives and can be used alongside them to reduce irritation and maintain balance.
Can I use it as my only moisturizer?
Yes. It is formulated to function as a complete daily moisturizer, providing both hydration and barrier support.
How long does it take to see results?
Many users notice improved comfort and hydration within days.
Barrier recovery and long-term improvements typically become more visible with consistent use over 2–4 weeks.
Skin Concerns
Is this suitable for oily or combination skin?
Yes. The formula is designed to feel lightweight and non-greasy, helping to support balance even in oil-prone areas.
Can I use this if my skin is irritated or damaged?
Yes. It is specifically formulated for overstimulated, sensitized, or compromised skin, helping restore comfort and resilience.
Formulation Standards
Does it contain fragrance or essential oils?
No. The formula is completely fragrance-free and essential oil–free.
Is it natural?
The formula is designed to be high in natural-origin ingredients, while maintaining performance, stability, and skin compatibility.
Is it tested for safety?
Yes. The formula is developed to meet strict safety and stability standards suitable for daily facial use.
Shipping & Delivery
How much does shipping cost?
Standard shipping (3–4 business days) is $4.90.
Express shipping (1–3 business days) is $6.90.
We offer free standard shipping on all orders over $70.
How long does delivery take?
Orders are processed within 1 business day.
Once shipped, delivery typically takes 1–3 business days, depending on your location within the U.S and your shipping type.
Where do you ship from?
All orders are shipped from our U.S. fulfillment center to ensure fast and reliable delivery.
How can I track my order?
Once your order has shipped, you’ll receive a tracking link via email.
If you need help at any time, you can contact us at info@seloriaskin.com
Returns & Refunds
Can I return my order?
Yes. If you’re not satisfied, you can request a return within 14 days of delivery.
Items must be unused and in their original condition.
How do I request a return or refund?
Simply email us at info@seloriaskin.com, and we’ll guide you through the process.
Product & Usage
Who is this cream for?
Seloria Barrier Recovery Cream is designed for sensitive, reactive, and combination skin, including skin prone to imbalance.
It’s especially helpful for skin that feels overstimulated from actives like retinol, acids, or environmental stress.
Will it clog pores or feel heavy?
No. The formula is designed to be lightweight, breathable, and non-greasy, even for combination or oily-prone skin.
Can I use it with other skincare products?
Yes. Use it as the final step in your routine to lock in hydration and support your skin barrier.
Is it fragrance-free?
Yes. The formula contains no added fragrance or essential oils, making it suitable for sensitive skin.
Our Guarantee
Do you offer a satisfaction guarantee?
Yes. We offer a 14-day satisfaction guarantee.
If you’re not completely satisfied, contact us and we’ll make it right.
Contact
How can I reach you?
For any questions or support, contact us at:
We aim to respond within 24 hours.